At Ilha Hostel, we respect the privacy of our guests, thus offering full transparency on how we collect, use, disclose and store your personal data.
Below you can find all the necessary information about our privacy practices and how we collect your data through the different ways available, which we designate below as services, such as when you use or interact on our website, when you stay in our accommodation or even when we contact you with HTML format emails.
By using these services mentioned above, you are agreeing to the terms and conditions of this privacy policy.
Ilha hostel reserves the right to change this policy at any time, and these changes can be consulted on this page. Your continued use of our services is safeguarded as consent to these changes.

1. Personal information to be collected
In order to continuously offer the best quality in the services provided, Ilha Hostel reserves the right, in accordance with the law, to collect personal information from its guests/potential guests, such as:
– full name, gender, contact information (email and mobile phone), date of birth, place of birth and residence;
– information inherent to any reservation/potential reservation, such as arrival and departure date, goods and services purchased at our facilities, special requests, card details for payment, and details of the identification document presented;
– images and videos collected through security cameras available in public places.

2. How we collect this information
Ilha hostel may collect your information through:
Direct interactions
Filling in forms through our website
Direct correspondence via email, telephone, comments on our social networks, etc.
Automated interactions
When interacting on our website, some technological information may be collected about the equipment you are using, or about your search patterns/actions. This information is collected using cookies, or other technologies, and we may use it, for example, to know the number of visitors to our website, or to update its content. Normally this collection does not reveal any identity information, however, if it does, we will protect this information in accordance with our privacy policy.
You are always free to accept these cookies or not, but keep in mind that not accepting them may reduce your quality of experience with our online services.

3. Why we collect this information
Your personal information is collected so that we can provide you with our services. This means that some of our services will require some personal information from you, so that we can, for example:
– contact you back if you fill out a contact form on our website
– process your reservation and guarantee payment
– keep in touch with you (for example: notify you of changes to our terms, ask you to leave us a review, send you your booking confirmation or any other relevant information, etc.)
– customize our service according to your preferences

4. Sharing and Transferring Your Information
Your information will only be shared with a third party so that we can comply with our legal obligations and policies, or in order to protect ourselves and our rights.
They may also be shared internally for statistical or analysis purposes.
Your personal data may also be transferred to our devices and analysed, even if you are from a country/state where data protection may differ from that which covers us at the time of this transfer/analysis.
We will take great care to ensure that your data is processed securely and in accordance with this Privacy Policy.
Your consent to this policy and continued use of our services represents your agreement to this sharing and transfer of personal information.

5. Retention of personal information
Your personal information will only be retained for as long as necessary to comply with this Privacy Policy, or if required by law.

6. Your personal data protection rights
If you wish to be informed about what personal information, we hold about you or request the change/removal of your data from our database, please contact us at geral@ilhaazores.com , under the heading “Personal Data”.